At cili44, your privacy is our priority. This document explains how we collect, use, store, and protect your personal data in accordance with Personal Data Protection Act (PDPA) Malaysia 2010.
Six core principles that guide how cili44 manages the personal data of every member in Malaysia.
All cili44 member personal data is protected with 256-bit SSL encryption and stored on secure servers. None of your data is shared with third parties without your explicit consent, except where required by Malaysian law.
Cili44 only collects data that is strictly necessary to deliver the best service to you. We do not collect information that is excessive or irrelevant to your account usage and transactions.
As a cili44 member, you have the full right to access, update, and request deletion of your personal data at any time. Contact our support team to exercise your PDPA rights with ease.
All transactions via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX are processed through encrypted payment channels. Your financial details are never stored in plain text within our systems.
Cili44 uses cookies to enhance your browsing experience. You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect the functionality of some parts of the platform.
You can choose to receive or opt out of cili44 marketing communications at any time. Every promotional email includes an easy-to-use unsubscribe link.
Important Note: By using the platform cili44, you agree to this Privacy Policy. Please read it carefully. If you do not agree, please discontinue use of our platform.
Cili44 ("we", "Platform", "Company") is fully committed to protecting the privacy and data security of every member and visitor on our platform. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you use the cili44.net website and all related services.
This cili44 Privacy Policy is prepared in accordance with the provisions of Personal Data Protection Act (PDPA) Malaysia 2010 and international data security standards. We take our responsibilities as the custodian of your personal data seriously and are committed to ensuring your information is handled with full integrity and transparency.
This document is provided in Bahasa Melayu (ms-MY) for the convenience of Malaysian users. In the event of any ambiguity in interpretation, the Bahasa Melayu version shall prevail.
Cili44 collects two main categories of data: information you provide directly and data collected automatically as you use our platform.
| Data Category | Sample Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad / passport number | Mandatory |
| Contact Information | Malaysian phone number, email address | Mandatory |
| Financial Information | Bank account number, bank name, account holder name | Required for withdrawals |
| Verification Documents | MyKad copy, bank statements, proof of address | Upon request (KYC) |
| Communications | Customer support messages, complaints, feedback | Where applicable |
Cili44 collects your personal data through a range of transparent methods:
When you register a new account at cili44, you are required to complete a registration form requesting basic personal information. All information collected during this process is used for identity verification and account management purposes.
When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks, and others), our system records the transaction details required for processing and financial records. Your card number or banking password is never stored in cili44's systems.
Standard web tracking technologies such as cookies, pixels, and server logs are used to understand how you interact with the cili44 platform. This data helps us improve the user experience, detect technical issues, and ensure account security.
In accordance with Malaysia's legal compliance requirements, cili44 may request additional identity verification documents from certain members. This Know Your Customer (KYC) process is an industry standard designed to prevent fraud and money laundering.
Cili44 uses your personal data for legitimate and transparent purposes. We will not use your data for any other purpose without informing you in advance.
cili44 processes your data on valid legal grounds under Malaysia's PDPA, including contractual necessity, legitimate interests, legal compliance, and your consent.
Cili44 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, we may share your data in limited circumstances as follows:
Cili44 works with third-party service providers that help us operate the platform, including licensed game providers, payment processors, and cloud service providers. All these partners are bound by strict data protection agreements and are only permitted to use your data for purposes specified by cili44.
Cili44 may disclose your personal data when required by Malaysian law, court orders, or the relevant regulatory authorities. This includes investigations related to fraud, money laundering, or other financial crimes.
In the event of a merger, acquisition, or sale of cili44 assets, user data may be transferred to the successor entity. You will be notified in advance and an option to opt out will be provided.
Our Guarantee: cili44 does not share your personal data with advertisers or third-party marketing companies for ad targeting purposes without your explicit consent.
The security of your personal data is cili44's top priority. We implement multiple layers of technical and organisational safeguards to ensure your data remains protected at all times.
While cili44 takes all reasonable steps to protect your data, no security system is foolproof. You are also responsible for keeping your password and account login details secure.
Cili44 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required under Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Ongoing account management |
| Financial transaction records | 7 years after transaction | Malaysian legal requirements |
| KYC data & identity verification | 5 years after account closure | AML/CTF Compliance |
| Support communication logs | 3 years | Reference and audit |
| Server log data | 12 months | Security and troubleshooting |
| Marketing data (with consent) | Until consent is withdrawn | Marketing communications |
Once the retention period expires, your data will be securely deleted or fully anonymised from cili44's systems.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data held by cili44:
Request a copy of the personal data we hold about you
Requesting correction of inaccurate or incomplete data
Withdraw consent for data processing for marketing purposes
Requesting restriction of data processing under certain circumstances
Filing a complaint with the Personal Data Protection Commissioner of Malaysia
Requesting data deletion within the limits permitted by law
To exercise any of the rights above, please contact cili44's Data Protection Officer via email at support@cili44.net. We will process your request within 21 business days.
Cili44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser.
You can control and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the cili44 platform and your overall user experience.
The cili44 platform may contain links to third-party websites such as game providers or service partners. cili44 is not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of every website you visit.
Please note that this Privacy Policy applies solely to the cili44.net platform and does not cover any other websites, even if they are accessible via links within our platform.
The cili44 platform is exclusively for users who are aged 18 years and above only. We do not knowingly collect any personal data from individuals under the age of 18. Should we discover that a child's personal data has been collected without our knowledge, immediate steps will be taken to delete that data and close the account in question.
If you suspect that a minor has registered an account at cili44, please contact us immediately at support@cili44.net so that prompt action can be taken.
Cili44 reserves the right to modify or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. You will be notified of any material changes through:
Your continued use of the cili44 platform following any amendments constitutes your acceptance of the revised Privacy Policy. You are encouraged to review this page periodically.
Contact cili44's Privacy Officer: For any enquiries, concerns, or complaints regarding this Privacy Policy, please email us at support@cili44.net or use the Live Chat available 24/7 within the cili44 platform.
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